The fine print - Refunds & terms

There is a firm 30-day scan deadline.

• 2026 production orders: Your 30-day scan period begins on the date of purchase.
• Q1 2027 production orders: Scan kits will ship in December 2026. Your 30-day scan period begins on the date your scan kit is delivered.

You must successfully complete and submit your scan within the applicable 30-day period. If we do not receive your successful scan within that period, your order will be cancelled and we'll issue a partial refund, less the 3% transaction fees and a $500 production-reservation fee. Scan kits are not returnable and our scanning service is non-transferable. Full refunds are not available.

Once we receive your successful scan, your order is non-refundable and cannot be cancelled. Because your Beatrice Form is custom made from your individual scan, we begin committing our in-house production resources to your order at that point.

Scan clothing fit issues. If your scan clothing does not fit properly as described here, please let us know via email. If we're unable to resolve your fit issue via email consultation, we're happy to provide 1 size exchange at no additional cost to you, provided your request is made before your 30-day scan period ends.

Pre-scan consultations are required for all clients. Clients whose forms are being shipped to the US need to complete their 30 minute pre-scan consultation before their scan. Clients whose forms are being shipped outside of the US need to complete their 30 minute pre-scan consultation before their scan kit ships.

If your refund request is approved via email, then we'll process your refund within 15 days, and a credit will automatically be applied to your credit card or original method of payment. Please note: there is often some additional processing time between when we issue the refund and when the credit card company posts the funds to your bank account. Thanks for your patience!