Delivery area. We currently ship to clients in the contiguous US, Alaska, Hawaii, and Canada. If you live outside of our delivery area, please join our mailing list for future distribution updates.
Rates. We offer flat rate shipping as weight/dimensions vary due to the custom nature of our product. Shipping is currently $85 to the contiguous US, $250 to Alaska and Hawaii, and $150 to Canada. These rates may change in the future due to carrier rate changes.
How we deliver our forms. Our forms ship ground via UPS in one box which contains the bodice, stand base, stand pole, and accessories kit. To ensure safe delivery, we insure each form shipment and require a signature. (See this page to read how UPS is addressing safety right now.) Our scanning kits are delivered via USPS and Canadian Post and do not require signature.
Refunds & returns
Refunds (dress forms)
If you change your mind, we’re happy to provide a refund as follows:
If you haven’t scanned yet: Simply return your scan kit (clothes must be clean & unwashed) within 60 days of purchase for a full refund. To return your kit, see Returns (body scan kits) below. After 60 days, we’ll still be able to refund your purchase minus $75 for your scan kit for up to 1 year after the purchase date. To request a refund, send us an email. If you’re unable to scan within 3 months of purchase, please let us know via email. We kindly request you complete your scan within 1 year of purchase.
If you’ve already scanned: Any time before you approve your digital 3D model, we can refund your purchase minus $75 for your scan kit (scan kits are non-refundable after they have been used). To request a refund, send us an email. Once you’ve approved your model via email, the sale is final because the next step is cutting your custom foam bodice which is unique to you.
Returns (body scan kits)
To return your kit, please first let us know via email. When you receive a confirmation email from us, send your kit to: Beatrice Forms, 3454 Plateau Rd, Longmont CO 80503, United States.
Returns (items other than scan kits & dress forms)
We’re happy to offer a full refund within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return your item, send us an email to verify that you are eligible. After you receive an email approval, send your item to: Beatrice Forms, 3454 Plateau Rd, Longmont CO 80503, United States.
Refund credit processing
If your refund request is approved via email, then we’ll process your refund within 15 days, and a credit will automatically be applied to your credit card or original method of payment. Please note: there is often some additional processing time between when we issue the refund and when the credit card company posts the funds to your bank account. Thanks for your patience!
Scan clothing exchanges
Within 60 days of purchase, if your scan clothing does not fit properly as described here, please let us know via email. If we’re unable to resolve your fit issue via email consultation, you can send your clean and unwashed clothing to: Beatrice Forms, 3454 Plateau Rd, Longmont CO 80503, United States for an exchange. We're happy to pay shipping costs for 1 exchange within 60 days of purchase.
Shipping for returns
To return scan kits and any products other than dress forms, you should first request approval via email. Once you’ve received email confirmation from us, then mail your item to: Beatrice Forms, 3454 Plateau Rd, Longmont CO 80503, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We are 100% committed to making a high quality tool that helps you create garments that you love. We are here to resolve any issues so please do not hesitate to contact us if you have any questions!