Delivery area. We currently ship to clients in the contiguous US, Alaska, Hawaii, and Canada. If you live outside of our delivery area, please join our mailing list for future distribution updates.
Rates. We offer flat rate shipping as weight/dimensions vary due to the custom nature of our product. Rates are as follows (all in USD):
|Contiguous US||Alaska & Hawaii||Canada|
|Full-scale form & Bundle||$85||$250||$150|
These rates may change in the future due to carrier rate changes.
How we deliver our forms. Our forms ship ground via UPS in one box which contains the bodice, stand base, stand pole, and accessories kit. To ensure safe delivery, we insure each form shipment and require a signature. (See this page to read how UPS is addressing safety right now.) Our scanning kits are delivered via USPS and Canadian Post, as well as UPS (please let us know if you have a preference) and do not require signature.
Local pickup. Although we really love meeting our clients in person, we’re not able to offer this service at this time. We plan on resuming this service once the public health risk has subsided.
(Shipping policy updated 7/7/20)
Refunds & returns
Refunds (custom full-scale dress forms) within 90 days of purchase
If you change your mind, we’re happy to provide a refund within 90 days of purchase (except body scanning kits) per the following:
Scan kit sales are final once they have shipped ($75 of purchase price). If your scan clothing does not fit properly as described here, please let us know via email. If we’re unable to resolve your fit issue via email consultation, we’re happy to provide 1 size exchange within 30 days of purchase at no additional cost to you.
If you haven’t scanned yet: We can refund your form within 90 days of purchase minus $75 for your scan kit. To request a refund, please send us an email.
- If you’ve already scanned: As long as you’ve completed your scan within 90 days of purchase and you haven’t yet approved your digital 3D model, we can refund your form minus $75 for your scan kit. To request a refund, please send us an email. Once you’ve approved your model via email, the form sale is final because the next step is cutting your custom foam bodice which is unique to you.
If after 90 days of purchase we have not received your scan, we will try to contact you, first by email, then by phone. If we’re unable to reach you after 90 days of purchase, we reserve the right to cancel and refund your purchase minus $75 for your scan kit plus a restocking fee (3% of the purchase price to cover our non-redundable credit card transaction fee). If you need more time to scan due to health reasons or personal emergency, please let us know by email within 90 days of purchase. After 180 days after purchase, all dress form sales are final (for purchases made after 10/22/20).
Refunds (custom half-scale dress forms made from existing scans)
Unfortunately, this is a custom item that cannot be returned. However, if we haven’t started cutting your form yet, we may be able to refund your purchase. Please send us an email to inquire whether or not we’re able to offer you a refund.
Returns (items other than dress forms)
We’re happy to offer a full refund within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return your item, send us an email at firstname.lastname@example.org to verify that you are eligible. After you receive an email approval, send your item to: Beatrice Forms, 3454 Plateau Rd, Longmont CO 80503, United States.
Refund credit processing
If your refund request is approved via email, then we’ll process your refund within 15 days, and a credit will automatically be applied to your credit card or original method of payment. Please note: there is often some additional processing time between when we issue the refund and when the credit card company posts the funds to your bank account. Thanks for your patience!
Shipping for returns
To return any products other than dress forms, you should first get approval via email at email@example.com. Once you’ve received email confirmation from us, then mail your item to: Beatrice Forms, 3454 Plateau Rd, Longmont CO 80503, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
(Refund & Returns Policy updated 7/6/20)
We are 100% committed to making a high quality tool that helps you create garments that you love. We are here to resolve any issues so please do not hesitate to contact us if you have any questions!