Delivery area. We currently ship to clients in the contiguous US, Alaska, Hawaii, and Canada. If you live outside of our delivery area, please join our mailing list for future distribution updates.
Rates. We offer flat rate shipping as weight/dimensions vary due to the custom nature of our product. Shipping is currently $85 to the contiguous US, $250 to Alaska and Hawaii, and $150 to Canada. These rates may change in the future due to carrier rate changes.
How we deliver our forms. Our forms ship ground via UPS or USPS in two boxes. One box contains the bodice, stand base, and acessories kit. The other box contains the stand pole. We insure and require signatures for both boxes to ensure safe delivery. Our scanning kits are delivered via USPS and Canadian Post and do not require signature.
Refunds & returns
If you change your mind, we are happy to provide a refund as follows:
If you haven’t scanned yet: simply return your scan kit (clothes must be clean & unwashed) within 60 days of purchase for a full refund. Otherwise, we’ll still be able to refund your purchase minus $75 for your scan kit. We don’t have any requirement for when you need to complete your scan, but if you’re unable to scan within 3 months of purchase, please contact us.
If you’ve already scanned: Any time before you approve your digital 3D model, we can refund your purchase minus $75 for your scan kit. Once you’ve approved your model via email, the sale is final because the next step is cutting your custom foam bodice which is unique to you.
We are 100% committed to making a high quality tool that helps you create garments that you love. We are here to resolve any issues so please do not hesitate to contact us if you have any questions!